Terms and Conditions
Introduction
These Terms and Conditions (“Terms”) govern your use of the Moving Co. website (the “Website”), our moving and related services (the “Services”), and your interactions with our company. By accessing our Website, requesting a quote, booking a service, or otherwise engaging with Moving Co., you acknowledge that you have read, understood, and agree to be bound by these Terms.
Moving Co. is a moving services company based in Toronto, Ontario, Canada. We provide residential and commercial moving services, including but not limited to condo and apartment moves, house moves, small moves, single item moves, furniture assembly and disassembly, junk removal, wrapping and packaging, and long-haul moves across Ontario and into Quebec.
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Website or Services following any changes constitutes your acceptance of the revised Terms.
Services and Service Area
Moving Co. provides moving and related services primarily across the province of Ontario and into select areas of Quebec. Our service area includes, but is not limited to, Toronto, the Greater Toronto Area, and over 50 communities throughout Ontario.
The specific services available for your move will be confirmed during the quoting and booking process. Not all services are available in all locations. Moving Co. reserves the right to decline service requests that fall outside our service area or operational capacity.
All services are subject to availability. While we make every reasonable effort to accommodate your preferred date and time, we cannot guarantee availability on all dates, particularly during peak moving periods.
Quotes, Pricing, and Payment
Moving Co. provides quotes based on the information you supply regarding the nature, scope, and logistics of your move. Quotes may be provided on an hourly basis for local moves or as a flat rate for long-distance moves, depending on the circumstances.
Quotes are estimates based on the information available at the time of assessment. If the actual scope of the move differs materially from the information provided during the quoting process — including but not limited to additional items, undisclosed access challenges (stairs, lack of elevator, long carry distances), or inaccurate descriptions of volume — the final cost may differ from the original quote. In such cases, Moving Co. will communicate any changes to pricing before proceeding with the additional work where reasonably possible.
Payment is due upon completion of the move unless otherwise agreed in writing. Moving Co. accepts payment by credit card, debit, e-transfer, and other methods as communicated at the time of booking. A deposit may be required to secure your booking date, the terms of which will be outlined at the time of booking.
All prices are quoted in Canadian dollars and are subject to applicable taxes, including the Harmonized Sales Tax (HST) as required by the laws of Ontario and Canada.
Booking, Cancellation, and Rescheduling
A booking is confirmed once Moving Co. has accepted your service request and any required deposit has been received. Confirmation will be provided via email, text message, or phone, depending on your preferred method of communication.
If you need to cancel or reschedule your move, please contact us as soon as possible. Cancellations made more than 48 hours before the scheduled move date will receive a full refund of any deposit paid.
Cancellations made within 48 hours of the scheduled move date may be subject to a cancellation fee, as the crew and truck will have been allocated to your booking.
Moving Co. reserves the right to reschedule or cancel a move due to circumstances beyond our control, including but not limited to severe weather conditions, road closures, vehicle breakdowns, or other events that make it unsafe or impractical to proceed. In such cases, we will work with you to reschedule at the earliest available date at no additional charge.
Customer Responsibilities
You are responsible for providing accurate and complete information about your move during the quoting and booking process. This includes the volume and nature of items to be moved, access conditions at both the pickup and delivery locations (stairs, elevators, parking, building rules), any items requiring special handling (pianos, safes, fragile items, oversized furniture), and the correct addresses for pickup and delivery.
You are responsible for ensuring that all items to be moved are properly prepared for transport unless you have booked packing services with Moving Co. This includes securing loose items, emptying dresser drawers, disconnecting appliances, and ensuring that fragile items are appropriately protected.
You are responsible for clearing safe access paths at both the pickup and delivery locations. This includes shovelling snow and salting walkways in winter, removing obstacles from hallways and doorways, and ensuring adequate lighting in all areas the moving crew will access.
If your move involves a condo or apartment building, you are responsible for arranging freight elevator bookings, loading dock reservations, and any required documentation (such as Certificates of Insurance) in accordance with your building’s rules. Moving Co. will assist with providing documentation where required, but the responsibility for building coordination rests with you.
You are responsible for being present or having an authorized representative present at both the pickup and delivery locations to direct the crew, answer questions, and confirm completion of the move.
Liability and Insurance
Moving Co. carries commercial general liability insurance and takes reasonable care in the handling, loading, transport, and unloading of your belongings. Our crew members are trained professionals who use industry-standard equipment and protective materials.
Despite all reasonable precautions, damage can occasionally occur during a move. If an item is damaged during the course of our service, you must notify Moving Co. in writing within 24 hours of the completion of the move. Claims submitted after this period may not be accepted.
Moving Co.’s liability for damaged or lost items is limited to the terms of our standard coverage, which will be outlined in your service agreement. Additional coverage options may be available upon request and must be arranged prior to the move.
Moving Co. is not liable for damage to items that were improperly packed by the customer, for
pre-existing damage to items or property, for damage caused by conditions beyond our control (such as building defects, weather events, or road conditions), or for items of extraordinary value that were not declared during the booking process.
Moving Co. is not responsible for the contents of boxes packed by the customer. If you pack your own boxes, you assume responsibility for the adequacy of the packing.
Prohibited Items
For the safety of our crew and your belongings, Moving Co. cannot transport hazardous materials, including but not limited to explosives, flammable liquids and gases, corrosive chemicals, pesticides, propane tanks, and ammunition.
We also cannot transport perishable food items, live plants (which are susceptible to damage during transport), or live animals. Valuables such as cash, jewellery, passports, legal documents, and irreplaceable personal items should be transported personally by you and not placed on the moving truck.
If prohibited items are discovered during the move, Moving Co. reserves the right to refuse to transport them. You will be responsible for making alternate arrangements for such items.
Collection and Use of Personal Information
Moving Co. collects personal information that you voluntarily provide to us in order to deliver our services, communicate with you, and improve your experience. This information may include your name, email address, phone number, mailing address (current and new), and details about the items and properties involved in your move.
We collect this information through our Website (including quote request forms and contact forms), by phone, by email, by text message, and through our customer relationship management system, SmartMoving.
Your personal information is used for the following purposes: to provide and coordinate moving services you have requested; to communicate with you about your booking, including confirmations, scheduling updates, and follow-ups; to provide quotes and estimates; to process payments; to improve our services and customer experience; and to comply with legal and regulatory requirements.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our business (such as payment processors and our CRM platform, SmartMoving), but only to the extent necessary to provide the services you have requested, and subject to appropriate confidentiality obligations.
Communications and Consent (CASL Compliance)
By providing your contact information and requesting a quote, booking a service, or otherwise engaging with Moving Co., you consent to receiving communications from us by email, telephone, and text message (SMS) for purposes directly related to your service inquiry or booking. These communications
may include booking confirmations, scheduling updates, service reminders, follow-up messages, and responses to your inquiries.
These transactional and service-related communications are permitted under Canada’s Anti-Spam Legislation (CASL) as they relate directly to a service you have requested or a business relationship you have initiated with Moving Co.
If we wish to send you commercial electronic messages beyond those directly related to your service — such as promotional offers, newsletters, or marketing materials — we will obtain your express consent before doing so. You may withdraw your consent to receive such communications at any time by contacting us at the email address or phone number provided on our Website, or by using the unsubscribe mechanism included in any commercial electronic message.
Withdrawal of consent to receive marketing communications will not affect your ability to receive transactional messages related to an active booking or service inquiry.
Data Storage and Security
Moving Co. takes reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Personal information is stored securely within our CRM system (SmartMoving) and other business systems, and access is restricted to authorized personnel who require it to perform their duties.
While we implement industry-standard security practices, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of your information, but we are committed to maintaining appropriate safeguards.
Your personal information is stored and processed in Canada. If for any reason your information is transferred outside of Canada, it will be subject to the privacy laws of the jurisdiction in which it is stored, and we will take reasonable steps to ensure it remains protected.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. When your information is no longer needed, it will be securely deleted or anonymized.
Your Rights Regarding Personal Information
Under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request correction of inaccurate information, withdraw consent for certain uses of your information (subject to legal and contractual limitations), and request deletion of your personal information where it is no longer required for the purposes for which it was collected.
To exercise any of these rights, please contact us using the contact information provided on our Website. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Website Use
The content on the Moving Co. Website — including text, images, graphics, logos, and design — is the property of Moving Co. and is protected by Canadian copyright law. You may not reproduce, distribute, modify, or republish any content from this Website without our prior written consent.
Our Website may contain links to third-party websites for your convenience. Moving Co. is not responsible for the content, privacy practices, or availability of third-party websites. Accessing linked websites is at your own risk.
Moving Co. uses cookies and similar technologies on our Website to improve functionality and user experience. By using our Website, you consent to the use of cookies in accordance with standard web practices. You may adjust your browser settings to refuse cookies, though this may affect the functionality of certain features on our Website.
Limitation of Liability
To the fullest extent permitted by law, Moving Co.’s total liability to you for any claims arising out of or related to our Services or these Terms shall not exceed the total amount you paid to Moving Co. for the specific service giving rise to the claim.
Moving Co. shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, loss of use, or loss of data, arising from or related to our Services or these Terms.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Ontario or Canadian law.
Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising out of or in connection with these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, located in the City of Toronto.
In the event of a dispute, the parties agree to first attempt to resolve the matter through good faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through the appropriate legal channels.
Indemnification
You agree to indemnify, defend, and hold harmless Moving Co., its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your use of our Services, any inaccurate or incomplete information you provide, or your violation of any applicable law or regulation.
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
Entire Agreement
These Terms, together with any service agreement, quote, or contract entered into between you and Moving Co. for a specific move, constitute the entire agreement between the parties with respect to the
subject matter hereof. In the event of a conflict between these Terms and a specific service agreement, the terms of the service agreement shall prevail with respect to that particular service.
Contact Information
If you have any questions about these Terms, our privacy practices, or our Services, please contact us at: Moving Co.
Toronto, Ontario, Canada movingcotoronto@gmail.com
+1905-752-7787